Allgemeine Geschäftsbedingungen

Letzte Aktualisierung: 07/11/2026

1. Who we are

The service is provided by Easy Tax Advice, S.L., NIF B67932715, C. San Lorenzo, 14, 1º derecha, 07840 Santa Eulalia del Río (Islas Baleares), Registro Mercantil de Ibiza, Tomo 395, Folio 26, Hoja IB-19864. You can write to info@tax-advice.es or call +34 618 954 087.

2. What you are booking

A 60-minute online video appointment with an adviser from our firm (tax, non-residents or labour), in Spanish or English, on the available day and time you choose. Times are shown in Spanish time.

3. Price and payment

The appointment costs €121 (€100 plus 21% VAT). It is paid in advance by Visa or Mastercard on the secure page of our payment institution. We neither see nor store your card details.

The slot is held for 15 minutes during payment. The appointment is only confirmed once the payment is authorised; otherwise the slot is released and nothing is charged.

4. Deduction from later services

The €100 (excl. VAT) is deducted from any services you hire from us afterwards.

5. Changing the time

You can change the time free of charge up to 24 hours before the appointment, using the link in your confirmation email. With less than 24 hours' notice, please call us.

6. Cancellation and refunds

You can cancel the appointment from the link in your email up to 48 hours before it starts, and we will refund the €121 to the same card. With less than 48 hours' notice, or if you do not join the appointment, the amount is not refunded.

If the appointment cannot take place for reasons attributable to us, we will offer you another time or a refund, as you prefer.

7. The video call

The room opens 10 minutes before the appointment from the link in your email. You need an internet connection, a camera and a microphone. It is not recorded.

8. Scope of the advice

Our answer is based on the information you give us during the appointment. It does not include filing returns or other later work, which is contracted separately.

9. Personal data

We process your data to manage the appointment, as explained in our privacy policy.

10. Governing law and complaints

These terms are governed by Spanish law. You can send any complaint to info@tax-advice.es. If you are a consumer, the courts of your place of residence have jurisdiction.